Privacy Policy

The information we collect depends on how you interact with us.

Contact and identification information

We may collect:

• Your name
• Email address
• Telephone number
• Billing address
• Shipping or delivery address
• Account username and password, when applicable
• Business or company name
• Other information you voluntarily provide

Order and transaction information

We may collect:

• Products purchased, considered, or requested
• Product sizes and dimensions
• Material and finish selections
• Hardware selections
• Customization instructions
• Drawings, measurements, photographs, and reference images
• Order history
• Quote and invoice information
• Delivery instructions
• Payment status
• Refund and cancellation information
• Customer-service communications
• Information relating to a damage, warranty, or payment dispute

Payment information

Payments may be processed by third-party payment processors, ecommerce platforms, banks, or financial institutions.

We generally do not directly receive or store your complete payment-card number. We may receive limited information such as:

• Billing name and address
• Payment method
• Transaction number
• Payment status
• Last four digits of a payment card
• Fraud or risk information supplied by a payment provider

The handling of your payment information by a payment provider is also governed by that provider's privacy policy and terms.

Website, browser, and device information

When you use our website, we or our service providers may automatically collect:

• IP address
• Browser type
• Device type
• Operating system
• Device identifiers
• Approximate location derived from an IP address
• Pages viewed
• Products viewed
• Referring website
• Dates and times of visits
• Shopping-cart activity
• Website interactions
• Cookie identifiers
• Advertising interaction information
• Website performance and diagnostic information

Communications and submitted content

We may collect information contained in communications you send to us through:

• Email
• Telephone
• Text message
• Website forms
• Social media
• Reviews
• Custom-order requests
• Customer-support requests
• Payment disputes or chargebacks

Telephone calls or messages may be documented for order-management, training, security, and dispute-resolution purposes where permitted by law.

We may obtain personal information:

• Directly from you
• Automatically through our website
• From payment processors
• From ecommerce and website-hosting providers
• From advertising and analytics providers
• From delivery drivers, freight companies, and logistics providers
• From social media platforms
• From fraud-prevention and security providers
• From business partners
• From publicly available sources
• From another person placing or receiving an order on your behalf

We may use personal information to:

• Process and confirm orders
• Prepare quotes and invoices
• Manufacture and customize products
• Confirm dimensions, materials, finishes, and other specifications
• Process payments and refunds
• Arrange shipping and delivery
• Provide delivery information to drivers and carriers
• Contact you regarding delivery scheduling
• Provide customer service
• Respond to questions and complaints
• Review damage and defect claims
• Prevent fraud and unauthorized transactions
• Maintain business, accounting, and tax records
• Enforce our policies and agreements
• Respond to payment disputes and chargebacks
• Improve our products, services, and website
• Understand how customers use our website
• Personalize website content
• Measure the effectiveness of advertising
• Send promotional communications where permitted
• Protect our website, customers, and business
• Comply with legal, regulatory, tax, and contractual requirements
• Establish, exercise, or defend legal claims
• Complete a business sale, financing, merger, or reorganization

We may combine information received from different sources for these purposes.

We may use your contact information to send information about products, promotions, or company updates where permitted by law.

You may unsubscribe from promotional emails by using the unsubscribe link included in the message.

Where applicable, you may opt out of promotional text messages by replying STOP.

Your decision to opt out of promotional communications will not prevent us from sending non-promotional communications relating to:

• An order
• A payment
• A delivery
• A refund
• A customer-service request
• A product-safety matter
• A legal or policy notice

Consent to receive promotional emails or text messages is not a condition of purchasing a product.

We may disclose personal information to service providers and third parties when reasonably necessary to operate our business, including:

• Ecommerce platforms
• Website-hosting providers
• Payment processors
• Banks and financial institutions
• Fraud-prevention providers
• Shipping companies
• Delivery drivers
• Freight carriers
• Logistics marketplaces
• Moving companies
• Customer-service providers
• Email and communication providers
• Analytics providers
• Advertising providers
• Cloud-storage and information-technology providers
• Accountants
• Attorneys
• Insurers
• Business advisers
• Government agencies
• Courts and law-enforcement authorities

Delivery providers may receive information such as your name, telephone number, delivery address, delivery instructions, product details, and building-access information.

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with law or legal process
• Enforce our agreements
• Investigate fraud
• Protect the rights, property, or safety of our business or another person
• Respond to a government or law-enforcement request
• Establish, exercise, or defend a legal claim

We may also transfer information as part of a merger, financing, acquisition, reorganization, sale of assets, bankruptcy, or similar business transaction.

We do not knowingly sell personal information in exchange for monetary payment.

However, some uses of advertising cookies, pixels, analytics tools, or similar technologies may be considered a "sale," "sharing," or processing for targeted advertising under certain state privacy laws, even when no money is exchanged.

Where required by applicable law, you may request to opt out of qualifying:

• Sales of personal information
• Sharing of personal information
• Targeted advertising
• Profiling that produces a legal or similarly significant effect

Instructions for submitting a request are included in the "Your Privacy Rights" section below.

We and our service providers may use:

• Cookies
• Pixels
• Tags
• Web beacons
• Local storage
• Software-development kits
• Similar technologies

These technologies may be used to:

• Operate the website
• Maintain shopping-cart functionality
• Remember preferences
• Secure customer accounts
• Detect fraud
• Understand website usage
• Diagnose technical problems
• Measure advertising performance
• Provide or personalize advertising

You may be able to control cookies through your browser settings or a cookie-preference tool displayed on our website.

Disabling cookies may cause some website features to function incorrectly or become unavailable.

Some browsers provide "Do Not Track" signals. Because there is not one universally accepted standard for these signals, our website may not respond to all Do Not Track signals.

Where required by applicable law and supported by our systems, we will process recognized opt-out preference signals, such as Global Privacy Control, as an applicable opt-out request.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• The length of our relationship with you
• The status of an order
• Warranty or customer-service needs
• Tax and accounting requirements
• Fraud-prevention needs
• Payment-processing requirements
• Contractual obligations
• Applicable limitation periods
• Pending or anticipated disputes
• Legal and regulatory requirements

We may retain certain order and transaction records after a deletion request when retention is reasonably necessary or legally permitted.

We use reasonable administrative, organizational, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, payment system, electronic transmission, or storage system is completely secure. We cannot guarantee absolute security.

You are responsible for keeping any account password confidential and for notifying us promptly if you believe your account or payment information has been compromised.

Depending on your state of residence and applicable law, you may have the right to:

• Confirm whether we process your personal information
• Access personal information we maintain about you
• Correct inaccurate personal information
• Request deletion of certain personal information
• Obtain a portable copy of certain personal information
• Opt out of qualifying sales of personal information
• Opt out of qualifying sharing of personal information
• Opt out of targeted advertising
• Opt out of certain profiling
• Limit certain uses of sensitive personal information
• Appeal a decision concerning a privacy request
• Exercise your rights without unlawful discrimination

These rights are subject to applicable exceptions.

For example, we may retain or use information when reasonably necessary to:

• Complete an order
• Provide a requested product or service
• Detect or prevent fraud
• Maintain accounting and tax records
• Exercise or defend legal claims
• Resolve a dispute
• Enforce an agreement
• Comply with law

To submit a privacy request, contact us using the information at the end of this Privacy Policy.

Please include:

• Your name
• Your email address
• Your state of residence
• The type of request you are submitting
• Sufficient information to identify your account or transactions

Use the subject line: Privacy Request.

We may request additional information to reasonably verify your identity and protect your information from unauthorized disclosure.

Where permitted by law, an authorized agent may submit a request for you. We may require proof that the agent has authority to act on your behalf and may require you to verify your identity directly.

We will respond within the period required by applicable law.

If we deny your privacy request and applicable law provides a right to appeal, you may appeal by contacting us using the information below.

Use the subject line: Privacy Appeal.

Include a copy or description of the original request and the reason you believe the decision should be reconsidered.

If an appeal is denied, we will provide information about any additional complaint procedure required by applicable law.

Our website and products are not directed to children under 13.

We do not knowingly collect personal information directly from children under 13.

If you believe that a child has provided personal information to us, contact us so that we can review and, where appropriate, delete the information.

Our website may contain links to websites, platforms, payment services, or social-media services operated by third parties.

We do not control and are not responsible for the privacy, security, or content practices of those third parties. Review their policies before providing them with personal information.

Axisa International LLC is located in the United States.

If you access our website from outside the United States, your information may be transferred to, stored in, and processed in the United States and other countries where our service providers operate.

Those countries may have different privacy laws from the country in which you reside.

We may update this Privacy Policy periodically to reflect changes in our practices, services, technologies, or legal obligations.

The updated policy will be posted on our website with a revised effective date.

Material changes will apply prospectively unless otherwise permitted by law.

For privacy questions, requests, or appeals, contact:

Axisa International LLC d/b/a Modern Avenue Co.

Email: modernavenueco@gmail.com

Please use "Privacy Request" or "Privacy Appeal" in the subject line when applicable.